Shipping & Returns

Shipping Information

Our shipping rates are as follows:

Australia Post shipping : Shipping rate is based on weight and location and will be calculated on the cart/checkout page.

All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: info@drawon.com.au

• Delivery times shown are based on normal business volume.
• Ground shipping is free for all purchases of $100 or more.(There will be an extra charge for the express shipping)
• The shipping and handling cost for your order is based on the total weight of the order.
• Orders are only shipped on business days: Monday-Friday, excluding stat holidays.
• If you place your order before 12:00 pm on a business day, we aim to have it shipped the same day.
• For faster delivery, upgrade your shipping method, but note: not all delivery methods are available to all areas.
• Learn more about how we’re responding to Covid-19.
• We ship our packages via Australia Post.

Multiple Shipping Addresses

We’re unable to ship a single order to multiple addresses. You’ll need to create a new order if you’d like to ship to more than one address.

Order Tracking

When your order is shipped from our warehouse, we will send you an email to confirm your shipment – this email will include a tracking number and link to enable you to track your package.

Refund and Returns

Your satisfaction is our first priority at Drawon. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

We do not have to give a refund if you simply change your mind about something you bought, unless we have a store policy to offer a refund, replacement or credit note when this happens.

Replacements

You may be entitled to a replacement, if there is a major or minor problem with the product. 
In these scenarios, we provide a product that is identical, or of similar value.
Your rights to a remedy apply to the replacement product in the same way as the original product.

When you do NOT have the right to return a product

Under the Australian Consumer Law, you are not entitled to return a product if there is no breach of a consumer guarantee, for example, if you:

• changed your mind
• ordered the wrong product
• found the product cheaper elsewhere
• were aware of the relevant fault before buying the product, such as if the fault was written on the tag, or indicated in the photos or item description online
• damaged the product by misusing it – for example, you dropped your mobile phone in water
• used the product for a very long time and the problem is as a result of usual wear and tear.

In some of these situations, we may choose to provide a remedy. we have our own refund policy – if so we must comply with the terms of this policy.

You also may not be able to return a product if you do not have a receipt or other proof of purchase. 

If we shipped the wrong item to you by mistake, please contact Customer Care. If the correct item is currently in stock, we will ship it to you at no additional cost. If the item is out of stock, has been discontinued and/or is a seasonal or limited-edition product, we will be happy to issue a refund for the purchase price instead.

Remember, we cannot accept returns without prior authorization.

Returns Process

To return an item, please send us email to info@drawon.com.au and we will send you further instruction.

And also include the following information:

• Your Order number if known (appears on the top of the confirmation email)
• Your name and address
• A description of the item you are returning
• Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.